The easiest and fastest way to book, cancel, or reschedule sessions is through our app or website which you can find at the following links. App Store, Google Play, Website. We don't offer booking or rescheduling services, but if you are having issues, feel free to email us at hello@talitywellness.ca or text the location you want help at. Email response may take 24-48hrs, while text response may take 4-8 business hours. Location numbers: Shipyards/Secret - (604) 210-9072 Mt. Pleasant - (604) 674-0977 Forest - (604) 921-3828

You must be logged into your account to cancel and manage your bookings. Find your account at www.talitywellness.ca/account or through the booking app! Please note we do not offer refunds on credits. Cancelling / rescheduling outside of 4-hrs before your session There is no penalty and your credit will be returned to your account after cancelling, which you can use to rebook for another time. Members will not be penalized. Cancelling / rescheduling within 4-hrs of your session You will be charged a $10 late penalty fee. Credit users will get the credit returned to their account which they can use to rebook for another time. No-show fees Membership holders are are charged $20 for no-shows. Credit users will lose their credit.

Thanks for coming by! It's easy to forget things, especially when you're in that post hot-cold cycle zen state. Please come by during regular business hours to search through our lost & found bins. Due to the large volume of inquiries and time it takes to sort through each request, we are no longer able to confirm if your item is at our facility over email or text. Please note that lost & found items are held for 2 weeks before being donated, and low value items including socks, underwear, and some types of water bottles will be discarded.

To buy a gift card: scroll to the bottom of any buy-page on the website or app. To redeem your gift card: Create an Account or Login > Navigate to Personal Information > Scroll to Account Balance, Select Have a Gift Card? Redeem One here. If you still require assistance, email us at hello@talitywellness.ca

Please email us at hello@talitywellness.ca with your code information. If you're in a rush, feel free to purchase your passes now and we can process a refund or credit you back after confirming the codes.

Shared access to your booked location. Self-guided community sessions, fully equipped with sauna, cold tubs, lounge area, unlimited kombucha, and tea. Connect with others, or reconnect with just yourself. All sessions include towels, robes, and kombucha.

To join a waitlist, you must have an available credit or membership. If you do not, you'll have to purchase a credit in order to join a waitlist. When you join the waitlist, it will use one of your credits, and you will be notified of your position in the waitlist. You will also be notified if your spot in the waitlist moves via email or text (if you have opted in for text communication). If a spot in the session opens 4-hrs before the session start-time, you will automatically be added into the session. If within 4-hrs, you will only be notified. The likelihood of getting into a session from a waitlist is very hard to predict! Good luck.

First you need to purchase enough credits to book for your friends. Second, when you go to book, you do have to book for each guest individually. As in, you have to "book for guest" the number of times for the amount of guests you'd like to bring.

Yes! If you're using your punch pass to book for guests, you must be attending the session with them. Please just make sure that you use 1 credit per 1 friend. You may have to go through the booking process multiple times to ensure you book for the number of spots you want. Some guests have purchased x number of passes and only made 1 booking thinking their passes are automatically used, unfortunately this is not the case. If you're unsure, you can go onto your account and check your upcoming reservations. It should include your own booking, then x number of "guest" bookings for each guest you plan on bringing.

Bring a willingness to suffer and a bathing suit. We supply towel, robes, and cups for drinks, however you are welcome to bring and use your own if you prefer. A water bottle can be nice to bring into the sauna or staying better hydrated. Please don't bring any glass! It's not recommended to wear jewellery as it will get very hot. We recommend not bringing in any valuable items.

View our rates, capacity, and offerings for each location and submit a private booking request here. Once submitted, we’ll connect with you within 24-48 hours with your private booking inquiry!

Checkout access instructions on each locations page! https://www.talitywellness.ca/forest https://www.talitywellness.ca/secret https://www.talitywellness.ca/shipyards https://www.talitywellness.ca/mtpleasant

Forest Spa in Kelowna is operating as a Private Membership Association [PMA]. A PMA is a group of people collectively gathering, thereby asserting their right to assemble and associate. We are not operating as a commercial entity or performing commercial activities. We have chosen to operate the Forest Spa as a PMA due to zoning issues prohibiting commercial activities at our location. Only private members are allowed to associate with Forest Spa. To become a private member, review and sign our membership agreement here: https://bit.ly/talitywellnesscollective We appreciate your voluntary and optional participation.